Terms of service

Please take a moment to read through our terms and conditions before placing an order on our site and make sure you understand them – if you have any questions do not hesitate to contact us!

These terms will apply to any contract between you and us when you place an order on this website. You will be asked if you accept these terms and conditions before placing an order. If you do not accept you will not be able to place an order.

 

OUR PRODUCTS

Please note that products may differ slightly to the images on our website. We make every effort to display the colours accurately as possible, although we cannot guarantee the colour is displayed accurately across all device monitors. 

All sizes, weights and volumes are approximate and are subject to a reasonable difference.

 

PLACING AN ORDER

We encourage customers over the age of 18 to open an account with us, however you may wish to check out as a guest, if this is the case you cannot access order history or updates via our website.

 

By placing an order on our website, you agree to give:

Your real name
Your e-mail address
Your billing address
A delivery address (this maybe the same as your billing address)
A contact phone number (in case we need to speak to you about your order)

 

In the event of system problems or a genuine mistake made by us, your order attempt may be unsuccessful despite receiving confirmation. We will do everything we can to resolve this. All Products shown on our site are subject to availability, and prices and availability are subject to change at any time without notice. If something is not in stock, we will let you know as soon as possible after the order has been placed. If we are expecting the item in soon, we may send it in a separate parcel after your main order has been despatched. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order if made.

Once you have placed an order, you will receive an automation confirmation e-mail within 24 hours. 

Once you are ready to check out, you will be directed to the shipping confirmation page where you may select the type of delivery, and the delivery and/or billing addresses. 

 

 

DELIVERY

For delivery inside of the UK:

  • Standard Delivery (£3.95) – 3-5 workings days

  • Next Day Delivery (£6.95) – Order before 4pm Monday-Friday to receive your order the next day. Next day delivery service is not available on Sundays or Bank Holidays therefore orders placed on a Saturday will be delivered on the Monday and orders placed on a Sunday will be delivered by the Tuesday.

Currently, we do not offer delivery outside of the UK. (Don’t worry we will be soon!...although we may be able to arrange overseas deliveries for individual orders. If you require this service please email us – find this on our contact us page!)

Your order will be fulfilled by the estimated delivery date set out in the dispatch confirmation, unless there is an event outside our control. If we are unable to meet the estimated delivery date because of an event outside our control, we will contact you with a revised estimated delivery date.

Delivery will be completed when we deliver the products to the address you gave us. The products will be your responsibility from the completion of delivery.

 

CONTRACT MADE BETWEEN US

After placing your order you will receive an automated acknowledgement by email. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched – this is a legally binding contract that will then exist between us. If we do not confirm acceptance we will refund your payment.

 

Once we accept your order, a contract to purchase and deliver products takes effect between you and Bisous Bath Luxuries. You pay the sum that you see at the end of the checkout process, together with the delivery. Upon receipt of your order for the products you will be charged for the products and the delivery costs

 

Products will be at your sole risk from the time of delivery to you. 

 

If we believe a customer acts against these Terms and Conditions, we reserve the right to cancel or suspend their order. This includes non-payment of ordered products and fraudulent use of our website and/or sales. We also reserve the right to bar certain e-mail addresses and telephone numbers from accessing our website to place orders. We will not accept an order from any customer who we have suspended.

 

We supply our products for domestic and private use only. You agree not to use the product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

PRICES & VAT

Our prices, as stated on our website, are in pound sterling (£) and include VAT, where applicable. You will be charged in pounds sterling even if you don't live in the UK. We reserve the right to alter prices at any time. Overseas orders may incur bank charges for international transactions. Please note that offers are subject to availability and may end before originally advertised.

 

CUSTOMS

Products delivered to destinations outside the EU may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities and we advise that you check the import charges applicable in any non-EU country before ordering products to be delivered there.

 

The recipient of the order is responsible for all customs formalities for the import of the Products, and will be required to pay any additional charges for international delivery, including import duty, formal customs entry, taxes, levies and other charges that may be levied outside the EU. The recipient of the products, not the person placing the order, will receive a separate request for payment of these charges.

 

You (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it's your responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of your order.